Frequently Asked Questions
Everything you need to know about your order and our exclusive collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by destination, usually ranging from 10-21 business days.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and final sale items may not be eligible for return.
How do I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets such as Apple Pay and Google Pay.
Are the products officially licensed?
Yes, all merchandise sold on the official Eminem store is 100% authentic and officially licensed.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase, but once the order has entered the fulfillment process, it cannot be modified.